So 5 days after I was meant to have my iPhone I got an update on when I can expect my iPhone to actually materialise…
Between 12 – 26 October
And that’s just an estimated date…
- I paid upfront for this phone.
- I was told I would get it on launch day.
- I wasn’t told about any delays.
- I was lied to by the online chat team.
I’m not impressed.
I understand there are delays, delays happen BUT it’s important to keep every waiting customer updated every step of the wait, we shouldn’t have to chase it up, we should be told.
I’ve chosen to wait, but I will be seeking some kind of compensation once it arrives, the call centres have been given a blanket ban on compensation at the moment, but I won’t let go until I get something that will restore my faith after this awful upgrade experience!